Description

Accelerate your Career!

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

Job Responsibilities: What you will do

Provide daily guidance and assistance to assigned driver support specialists and/or supervisors.

• Oversee Driver Support for assigned area ensuring appropriate staffing levels and operating within budget constraints.
• Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
• Ensure processes and procedures meet organizational requirements and are accurately utilized by Driver Support Specialists.
• Assist in the development and implementation of department and team goals.
• Monitor productivity, encourage engagement and provide clarification of goals.
• Ensure management defined metrics are adhered to during assigned shift.
• Coordinate with leadership and assist in staff scheduling.
• Update all Kronos times and monitor for accuracy.
• Assist with Comdata and dispatch problems as necessary.
• Assist with fuel and routing issues of drivers.
• Promote driver safety at all times.
• Assist with emergency situations issues where law enforcement is involved and/or issues that involve driver compliance.
• Proactively work to assist others in achieving the organization's objectives.

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Qualifications: What you need to bring

• 2+ years related experience in call center and/or transportation operations required.
• Previous project management experience preferred.
• Previous experience working in Transportation/Logistics industry preferred.
• Associates or equivalent combination of education and/or experience required.
• Must be proficient in all products within the Microsoft Office Suite
• Must possess excellent communication skills.
• Must be able to solve problems and work in high pressure situations.
• Must be able to work in a fast-paced environment.

Pay Range: $42,500.00 - $61,000.00 Annual

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.